FAQ

Frequently Asked Questions

Web Development service

How much does a website cost?
The price for the website development varies depending on the client requirement like how big the website is (number of pages) and the features and functionality that is included in the website. Please let us know your needs and we will get back to you with proper quotes.
How long does it take to design and build a website?
The time to deliver a fully functional website depends on the size and complexity of your site. A basic website typically takes around 2 weeks from beginning to end.
Do I need to organise my own domain name and hosting?
No, we can provide you with hosting on our hosting servers. We can also take care of registering your domain name too.
Can I see my website while it's in progress?
During the development phase, we develop the website and host it in our development server. We provide you with a username and password so that you can login and monitor the progress of your site. During this phase, we encourage your feedback if something isn't quite the way you envisioned it or if you've changed your mind. Once your site is ready and you have provided your approval, then only we release it live on your desired server.
How many changes can I make to my site without additional cost?
After you've identified the general format and color schemes of your preferred design, we'll complete up to 2 rounds of minor revisions at no charge. All minor revisions are provided without additional charges under the warranty period.
Are any other services included in your web design and development costs?
Yes. Our web design and development service includes configuration of your webmail accounts, web hosting and basic search engine optimization services. Your site is built from the ground up with search engine friendly technologies and methods.
What are your payment terms?
For web development, we require 50% of the payment on agreement signup and remaining  within a week of project completion. We always agree payment in advance of a project being started, and any changes in budget will be fully communicated and agreed in writing in advance.
During the development period , we will use the demo content (Lore, ipsum... ) and royalty free images. We will only be responsible for the development materials but not responsible for the copyright issues for contents and images added by the client in the dynamic CMS systems .
Will you provide a full copy/backup of our site if requested?
Yes and at no cost! You 100% own everything that Skrollx creates for you and if requested we will provide a one-time full backup of your website.
Do I own my website?
YES. Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go

Digital Marketing

What is Digital Marketing?
Digital marketing is defined as the marketing activities which are carried out online.This includes:
  • SEO
  • PPC
  • Analytics and conversion rate optimization
  • Content creation and marketing
  • Social media
  • Email marketing
  • Marketing automation
What sorts of businesses do you work with?
We have experience with and work with businesses of all sizes, from local companies and start-ups to national and multinational brands. We have experience of working with companies in all sorts of sectors.
Do you work with agencies?
Yes, we will happily take on certain tasks for other agencies. We are actively looking to engage with web development agencies who may be interested in offering our specialist services to their clients and vice-versa.
Can you guarantee results?
Nobody can guarantee results in digital marketing as there are too many variables, especially with SEO, as Google’s algorithm is a secret. What we can do is point to a highly successful track record across all sorts of sectors and put you in contact with some of our clients if you want to see the kind of results we can produce.
How will you report and how do we know what you'll be working on?
We like to keep our clients up-to-date. We send monthly reports outlining performance, as well as work completed and upcoming work. In addition, we will also show you how to use Analytics and set up appropriate dashboards so you can keep track of performance yourselves.
We also provide action lists detailing all the areas we believe need working on, with appropriate due dates. We also will be in regular contact to clear any of your queries when you need.
Do you have minimum lengths contracts?
While we do use contracts and we like to have long-term projects in place, we are happy to work on short-term or even rolling monthly contracts. We generally prefer to have longer agreements in place, as it helps us with long-term planning for both our projects (we can use tactics that may take a couple of months to implement, but will give much better results).
Why do you always talk about Google, there are other search engines?
In the majority of countries in the world Google has the highest search engine market share.As a result, we tend to spend most of our time working on optimising sites for Google.Luckily though, a lot of the tactics we use will have a similar effect in the other search engines.
I have a Facebook page, Twitter account and LinkedIn profile what more do I need?
Merely having a presence on social media is not enough. A digital marketing strategy which has clear marketing objectives which are aligned to the corporate objectives is essential for success.
We carefully research and consider the best online marketing options for your business to be found at the very time when prospective customers are looking for the products or services you offer.We aim for your business to have a consistent presence on social media and email marketing campaigns.
What are your payment term?
In most cases, we invoice on a monthly basis with 30-day payment terms. For certain projects we may require a proportion of the payment upfront or for it to be fully covered by the clients; for example, building new sites and payment for PPC spend We always agree payment in advance of a project being started, and any changes in budget will be fully communicated and agreed in writing in advance.

Mobile Development

Is there a standard cost to build a mobile app?
Like developing a website or digital marketing campaign, the cost of developing an app is directly related to how long it takes to build it and the resources required. You’re buying time, knowledge and experiences of the team involved. How long they take to build the app will of course depend on how complex it is as well as other factors.
A quick conversation with our team will enable you to find the best possible solution, including the functionality and platforms required and other factors determining the overall scope of the project. In turn, we can provide a highly customizable plan for you.
Will my app still work without an internet connection?
Our native apps for iPhone, iPad, and Android devices cache content upon the initial download and installation process, meaning the bulk of your application's data is saved and ready for offline use. Content such as Twitter and RSS feeds will need an internet connection to receive the latest updates, but core content can be made accessible regardless of an internet connection.
What is the benefit of a mobile app over a mobile website?
Skrollx provides both mobile apps and mobile websites as a complete mobile app solutions provider. While a mobile website is important to ensure all attendees have access regardless of device, our focus on native apps for iPhones, iPads, and Android devices is a reflection of the significant benefits a mobile app offers over its mobile website counterpart. Mobile apps are more reliable and engaging, with the ability to access content offline and take advantage of features unavailable on a mobile website.
I have very little technical knowledge. How much work is involved on my end to create the app?
We handle 100% of the technical work, including developing the app and submitting the finished product to the AppStore and Google Play. We also provide complete assistance in determining the content and graphic requirements for the app.Our team will walk you through the entire process and will be available for any questions or concerns from the moment the development process begins throughout the life of the app.
How much maintenance is required once the app is live and operational?
We will take care of the entire process since the delivey date of the app, from content management to bug fixes making sure each app runs smoothly on new operating systems and mobile devices as they are released as part of the post warranty period Service Agreement. The service agreement will typically be renewed on a yearly basis for the life of the app.

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